Returns Policy

Faulty Items

The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please follow one of the procedures outlined in our Returning an item section.

Please note that certain items cannot be returned unless www.wrightsthejewellers.com is at fault. These are personalised or engraved items.

Returning an Item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

We accept refunds or exchanges of pierced items in original packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Returning a Gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for a gift card credited to the value of the gift at Wrights’ the Jewellers St Albans store within the cooling off period.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk.

Cooling Off Period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless www.wrightsthejewellers.com is at fault. These are personalised or engraved items.

Cancelling an Order Before Despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us. You will need to give us your name and address details, as well as your order number.

If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. For example, if your order is for goods worth £120 and you then cancel an item worth £30, your order total will be below £100 and you will no longer qualify for free Standard delivery.

Returning an Item

Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of your despatch note into the parcel.
If the item is in its original condition, we will refund the payment card used to place the order.

Returning a Gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for a gift card credited to the value of the gift at our Wrights’ the Jewellers store within the cooling off period.